Help Centre Philippines Quick Answers

Got Questions? casinoscores Has the Answers

Everything you need to know about your account, deposits, sports betting, bingo, promotions, and the mobile app — all in one place. Browse by category or scroll through the full list below.

Account Registration PHP Deposits & Withdrawals Sports Betting Rules Bingo Room Guide Promotions & Bonuses Mobile App Support VIP Programme Responsible Gaming 24/7 Player Support Account Security Account Registration PHP Deposits & Withdrawals Sports Betting Rules Bingo Room Guide Promotions & Bonuses Mobile App Support VIP Programme Responsible Gaming 24/7 Player Support Account Security

Setting Up and Managing Your Account

New to casinoscores or having trouble with your profile? These answers cover everything from signing up to keeping your account secure.

Creating a casinoscores account is completely free and takes less than two minutes. Head to the Register page, fill in your full name, email address, and a strong password, then confirm your email via the verification link we send you. Once verified, your account is active and ready to use immediately. You must be at least 21 years old and located in the Philippines to be eligible. If you run into any issues during registration, make sure your email address is valid and that you have not already registered with that address before.

The minimum age to register and play on casinoscores is 21 years old, in line with Philippine gaming regulations. We take age verification seriously and may request valid government-issued identification at any point during your membership. Players found to be underage will have their accounts suspended and any winnings forfeited. This policy exists to protect young people and to ensure casinoscores operates within the law. If you are unsure whether you qualify, please review the Terms and Conditions page before registering.

No — each player is permitted only one active account on casinoscores. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have forgotten your login credentials, use the password reset option rather than registering again. Having a single account also ensures your bonus eligibility, VIP points, and transaction history remain accurate and consolidated. If you believe a duplicate account was created by mistake, contact our support team to resolve it before it affects your standing.

To reset your password, go to the Login page and click the "Forgot password?" link below the password field. Enter the email address associated with your account and we will send you a reset link within a few minutes. Click the link in that email and follow the on-screen instructions to set a new password. If the email does not arrive, check your spam or junk folder before trying again. For security reasons, password reset links expire after a short period, so use it promptly once received.

You can update most of your personal details — such as your contact number and address — directly from your account profile dashboard after logging in. Some sensitive details, such as your registered name or date of birth, may require identity verification before changes are approved. This is to protect you from unauthorised modifications to your account. If you need to update your email address, please contact support as this requires additional verification steps. Always keep your details current to ensure smooth processing of withdrawals and any identity checks.

Moving Your Money — Fast, Safe, and in PHP

All transactions on casinoscores are processed in Philippine pesos. Here is what you need to know about funding your account and cashing out your winnings.

casinoscores supports a range of payment methods popular among Filipino players, including major e-wallets, online banking transfers, and local payment channels. All deposits and withdrawals are processed in Philippine pesos (PHP) so there are no currency conversion fees for local players. The available methods are displayed on the cashier page once you are logged in to your account. We regularly update our payment options to ensure you always have a convenient way to fund your play. For the most current list of accepted methods, check the cashier section after signing in.

Most deposits on casinoscores are credited instantly or within a few minutes of the transaction being confirmed by your payment provider. E-wallet deposits are typically the fastest, often reflecting in your balance in under a minute. Bank transfers may take slightly longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, check your transaction history and confirm the payment was completed on your end. If the funds left your account but have not arrived in your casinoscores balance, contact support with your transaction reference number for assistance.

To withdraw your winnings, log in to your casinoscores account and navigate to the cashier or withdrawal section. Select your preferred withdrawal method, enter the amount you wish to cash out, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible, as a security measure. Processing times vary by method — e-wallets are generally faster than bank transfers. Make sure your account has passed any required identity verification before submitting a withdrawal, as unverified accounts may experience delays.

Yes, casinoscores applies minimum and maximum withdrawal limits that vary depending on the payment method you choose. These limits are displayed in the cashier section when you initiate a withdrawal request. Minimum limits are set to ensure efficient processing, while maximum limits may apply per transaction or per day. VIP members may benefit from higher withdrawal limits as part of their tier privileges. If you need to withdraw an amount above the standard limit, check your VIP status or contact support to discuss your options.

A withdrawal may be declined for several reasons, including incomplete identity verification, an outstanding wagering requirement attached to a bonus, or a mismatch between your account details and your payment method. In some cases, a withdrawal may be flagged for a routine security review, which is a standard procedure to protect your funds. If your withdrawal was declined, you will typically receive a notification explaining the reason. Review the message carefully and take the recommended action — whether that is submitting ID documents, completing a wagering requirement, or contacting support for clarification.

How the Action Works — From Kickoff to Bingo Call

Whether you are placing your first sports bet or joining a live bingo room, these answers will get you up to speed fast.

casinoscores covers a wide range of sports popular in the Philippines and internationally, including basketball, football (soccer), boxing, volleyball, and more. Live in-play betting is available for major events, letting you place wagers as the action unfolds in real time. Odds are updated continuously to reflect the current state of play. You can browse all available sports and upcoming events from the Sports section of the platform. Pre-match and live markets are both available, giving you flexibility in how and when you place your bets.

Live sports betting allows you to place bets on events that are already in progress. Odds shift dynamically based on the score, time remaining, and other in-game factors, so you can find value at different points during a match. To place a live bet, navigate to the Sports section, select a live event, choose your market, and confirm your stake. Bets placed during live events are subject to a brief acceptance delay to account for odds changes. Winnings from live bets are settled as soon as the relevant market outcome is confirmed after the event concludes.

To join a bingo room on casinoscores, log in to your account and head to the Bingo section from the main navigation. You will see a list of available rooms with details on ticket prices, prize pools, and the next scheduled game time. Select a room that suits your budget, purchase your tickets, and wait for the game to begin. Numbers are called automatically and your card is marked in real time — no manual dabbing required. Winnings are credited to your account balance instantly once the game result is confirmed.

Yes — casinoscores is fully optimised for mobile play on both Android and iOS devices. You can access all sports betting markets, bingo rooms, and account features directly through your mobile browser without needing to download anything. For an even smoother experience, the casinoscores app is available for download from the App page and offers push notifications for live odds, promotions, and game alerts. The app is lightweight, loads quickly even on mobile data, and keeps you logged in between sessions for convenience. Whether you are at home or on the go, your full account is always in your pocket.

Bonuses, Rewards, and What You Actually Need to Know

Promotions on casinoscores are designed to give Filipino players real value. Here is how they work and what to watch out for.

casinoscores regularly updates its promotions to keep things fresh for Filipino players. Current offers may include welcome bonuses for new members, reload bonuses for existing players, free bingo tickets, sports cashback deals, and special event promotions tied to major sporting occasions. The full list of active promotions is always available on the Promotion page, where you can read the specific terms for each offer. Promotions are time-limited, so it is worth checking back regularly to make sure you do not miss out. Some offers are opt-in, meaning you need to activate them from the promotions page before they apply to your account.

A wagering requirement is the number of times you need to play through a bonus amount before the resulting winnings can be withdrawn as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before you can cash out. Wagering requirements are standard practice in online gaming and are clearly stated in the terms of each promotion on casinoscores. Not all games contribute equally to clearing a wagering requirement — sports bets and bingo tickets may contribute at different rates. Always read the promotion terms carefully before opting in so you know exactly what is required.

The casinoscores VIP programme rewards loyal players with exclusive perks that grow as you move up through the tiers. Points are earned through regular play across sports betting, bingo, and other platform activities, and accumulating enough points advances you to the next VIP level. Higher tiers unlock benefits such as faster withdrawals, higher limits, dedicated account management, exclusive bonus offers, and special event invitations. Your VIP status is reviewed periodically based on your activity, so staying active on the platform helps you maintain and improve your tier. Full details on how to earn points and what each tier offers are available on the VIP page.

If a bonus has not appeared in your account after completing the required action — such as making a qualifying deposit — there are a few things to check. First, confirm that you met all the conditions stated in the promotion terms, including the minimum deposit amount and the opt-in requirement if applicable. Some bonuses are credited manually and may take up to 24 hours to appear. If the bonus still has not arrived after that window, contact the casinoscores support team with details of the promotion and your qualifying transaction. Our team will investigate and resolve the issue as quickly as possible.
Still Need Help?

Didn't Find What You Were Looking For?

If your question is not covered above, the best next step is to log in to your casinoscores account and reach out to our support team directly. You can also explore the platform sections below — most answers are just one click away.

Sports Betting

Bingo Rooms

Promotions

VIP Programme