casinoscores Privacy Policy — What We Collect and Why It Matters

When you register and use casinoscores, we collect the personal information necessary to operate your account safely and in compliance with applicable regulations in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number provided at registration. We also collect government-issued identification documents when verifying your identity as required under our Know Your Customer obligations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser information, and session activity logs. Payment-related information — including transaction amounts, payment method types, and processing references — is recorded for every deposit and withdrawal. We may also collect information you provide when contacting our support team, including the content of your messages and any attachments you submit. All of this data is collected only to the extent necessary for the purposes described in this Privacy Policy.

The personal data we collect is used primarily to create and manage your casinoscores account, process your deposits and withdrawals, and verify your identity in line with our regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional, as they are necessary for the safe operation of your account. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited behaviour on the platform. We may use aggregated, anonymised data to analyse platform performance, improve our services, and understand how Filipino players interact with our games and features. If you have opted in to marketing communications, we may use your contact details to send you information about promotions and new features — you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that produce significant legal effects without human oversight. All data processing is carried out on a lawful basis, including contractual necessity, legal obligation, and legitimate interest.

casinoscores does not sell your personal data to third parties for marketing or commercial purposes under any circumstances. We share your information only with trusted service providers who assist us in operating the platform — including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event that casinoscores undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other gaming platforms, advertising networks, or data brokers. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what we have authorised. We regularly review our third-party relationships to ensure ongoing compliance with our data protection obligations.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory guidance in the Philippines. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by our legal obligations — some data must be retained regardless of your request in order to comply with regulatory requirements. Data collected for fraud prevention and security purposes may be retained for longer periods where there is a legitimate interest in doing so. We apply data minimisation principles throughout the retention period, meaning we do not keep more data than is necessary for the stated purpose. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise them. You have the right to request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. You may request that we correct any inaccurate or incomplete information held on your account — we encourage you to keep your account details up to date directly through your account settings where possible. You have the right to request the deletion of your personal data, subject to our legal retention obligations as described above. You may also object to or request the restriction of certain types of data processing, including direct marketing communications, at any time. If you believe that our processing of your personal data is unlawful or that your rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond promptly and in good faith.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your casinoscores account and to keep your login credentials confidential. We use cookies and similar tracking technologies on our platform to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function and cannot be disabled; optional analytics cookies can be managed through your browser settings. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about how we use cookies, or to update your preferences, please contact our support team or refer to your browser's cookie management settings.