casinoscores Responsible Gaming — Because Fun Should Always Feel Good
Gaming is meant to be entertaining — a way to unwind, feel the thrill, and enjoy the moment. At casinoscores, we believe every Filipino player deserves a safe and balanced experience. This page outlines the tools, guidelines, and support resources we have in place to help you stay in control and keep gaming enjoyable at all times.
Your Safety, Your Settings
casinoscores gives every Filipino player practical tools to manage how they play — no judgment, no hassle, just straightforward controls built right into your account.
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be processed until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. Limits take effect immediately when you lower them, and any increase requires a short cooling-off period for your protection. We encourage all players to set a limit before they start playing, not after.
Session Time Reminders
It is easy to lose track of time when you are enjoying your favourite games. Our session time reminder feature sends you a notification after a set period of continuous play, giving you a natural pause point to step back and reassess. You can configure the reminder interval to suit your own habits — whether that is every 30 minutes or every two hours. Taking regular breaks is a healthy habit that keeps gaming fun rather than compulsive. The reminder is a gentle nudge, not a restriction, and you remain in full control of your session.
Self-Exclusion
If you feel that you need a longer break from gaming, our self-exclusion option allows you to suspend your account for a chosen period — from a few days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place any bets. We will also suppress any promotional communications to your registered contact details for the duration. Self-exclusion requests are processed promptly and taken seriously; if you are struggling, this tool is here for you without any stigma attached. You can initiate self-exclusion at any time by contacting our support team.
Activity History
Transparency starts with knowing exactly what you have spent and won. Your account dashboard gives you a full, itemised history of every transaction, bet, and session on the platform. Reviewing your activity regularly is a smart habit that helps you spot patterns before they become problems. You can filter your history by date range, game type, or transaction category to get a clear picture of your gaming behaviour. Knowledge is the first step toward staying in control, and we make that information easy to access at any time.
Reality Checks
A reality check is a brief on-screen prompt that appears at regular intervals during your gaming session, showing you how long you have been playing and your net result for that session. These prompts are designed to cut through the immersive nature of gaming and give you an honest snapshot of where you stand. You can choose the frequency of these checks in your account preferences. Many players find that a simple reality check is all they need to make a more considered decision about whether to continue or call it a day. It is a small feature with a meaningful impact on long-term healthy play.
Account Protection
Beyond gaming limits, we offer account-level security features including login notifications, two-step verification, and the ability to lock your account temporarily if you suspect unauthorised access. Keeping your account secure is part of responsible gaming — a compromised account can lead to unintended spending that is difficult to reverse. We recommend using a strong, unique password and enabling all available security features from day one. If you ever notice unusual activity on your account, contact our support team immediately and we will act quickly to protect you. Your security and peace of mind are always our priority.
When Gaming Stops Being Fun
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the most important step toward getting back on track.
Gaming should always be a leisure activity — something you choose to do for enjoyment, not something you feel compelled to do. When the balance shifts, it is important to recognise it early. The following are common signs that gaming may be becoming a problem for you or someone you care about.
- Spending more money on gaming than you originally planned, or chasing losses in an attempt to win back what you have spent.
- Feeling anxious, irritable, or restless when you are not able to play, or when you try to cut back.
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gaming.
- Borrowing money, selling possessions, or using funds set aside for essential expenses in order to fund gaming activity.
- Lying to family members or friends about how much time or money you are spending on gaming.
- Using gaming as a way to escape from stress, anxiety, depression, or other difficult emotions rather than as a form of entertainment.
- Continuing to play despite repeated attempts to stop or cut down, or despite negative consequences in your personal or financial life.
If any of these signs feel familiar, please reach out for support. You are not alone, and help is available. Use the self-exclusion tool in your account, speak to our support team, or contact one of the organisations listed below.
Help Is Always Within Reach
If you or someone you know needs support beyond what we can provide, these organisations offer confidential, professional assistance to people in the Philippines dealing with gambling-related concerns.
NCMH Crisis Hotline
The National Center for Mental Health in the Philippines operates a 24-hour crisis hotline available to anyone experiencing mental health difficulties, including those related to problem gambling. You can reach them at 1553 from any landline or mobile number within the Philippines. The service is free, confidential, and staffed by trained mental health professionals. Whether you need to talk through a difficult situation or require a referral to a specialist service, the NCMH hotline is a trusted first point of contact. Do not hesitate to call — reaching out is a sign of strength, not weakness.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across the Philippines and are open to anyone who has a desire to stop gambling. The programme is peer-led, free of charge, and completely confidential — there are no membership fees or requirements. Many people find that connecting with others who truly understand their experience is one of the most powerful forms of support available. You can find meeting schedules and contact information through the Gamblers Anonymous international network.
casinoscores Support Team
Our own support team is trained to handle responsible gaming concerns with sensitivity and without judgment. If you want to discuss your account limits, request a self-exclusion, or simply talk through your options, you can reach us at any time through the contact details provided in the footer of this page. We will always treat your enquiry with the utmost confidentiality and respect. Our team can also help connect you with external support organisations if you feel that additional professional help would be beneficial. You do not need to be in crisis to reach out — we are here for any question, big or small.
Gaming Is Better When You Are in Control
casinoscores is committed to providing a safe, fair, and enjoyable environment for every Filipino player. Set your limits, know your boundaries, and remember — the best session is one you walk away from feeling good about. If you have questions about responsible gaming or need help with your account settings, our FAQ is a great place to start.